Conversation
…k to beforeAcceptTask
stephenhand
reviewed
Oct 24, 2025
| manager.conversationsClient.once('conversationJoined', (c: Conversation) => trySendWelcomeMessage(c, 0, 0)); | ||
| }; | ||
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| export const beforeAcceptTask = (setupObject: SetupObject, getMessage: GetMessage) => async ( |
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You should be aware that beforeAcceptTask fires whether the counselor accepts the task or not. It seems like this would be unintended behaviour if the user didn't accept the task they were offered
I'm pretty sure this is the case because we've had production outages caused by this very problem before. I wouls at least very thoroughly test the scenario where a task is refused and accepted by someone else before merging this
Collaborator
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Disregard, tested and confirmed it happens just before accepting
stephenhand
approved these changes
Oct 24, 2025
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Description
This PR is a cherry pick of the latest commit of #3644, which fixes the bug reported by USCH (https://tech-matters.atlassian.net/browse/CHI-3543).
The fix consist of moving the
conversationJoinedevent subscriptions to be done duringbeforeAcceptTaskevent, rather thanafterAcceptTask, to avoid a race condition on events ordering.Checklist
Other Related Issues
None
Verification steps
AFTER YOU MERGE
You are responsible for ensuring the above steps are completed. If you move a ticket into QA without advising what version to test, the QA team will assume the latest tag has the changes. If it does not, the following confusion is on you! :-P