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Fix false first_reply_time breaches when an agent replies before Zendesk delays the clock (v1.9.1) - #287

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fivetran-catfritz wants to merge 2 commits into
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bug/early-agent-reply-before-delayed-sla-start
Closed

Fix false first_reply_time breaches when an agent replies before Zendesk delays the clock (v1.9.1)#287
fivetran-catfritz wants to merge 2 commits into
mainfrom
bug/early-agent-reply-before-delayed-sla-start

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  1. Commits on Oct 21, 2026