Skip to content

Slow file request while using S3 in Nextcloud 33.0.3 #4652

@dlc-letelier

Description

@dlc-letelier

How to use GitHub

  • Please use the 👍 reaction to show that you are affected by the same issue.
  • Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
  • Subscribe to receive notifications on status change and new comments.

Steps to reproduce

  1. Load a video inside a Team Folder
  2. Wait until the video load

Expected behaviour

While doing the same thing in a normal folder, the load time is almost instantaneously, even with video files greater than 1 GB.

Actual behaviour

With very small video files (10 MB), it takes about 6 seconds to load.

Server configuration

Operating system:
Kubernetes
Web server:
NGINX
Database:
Postgres
PHP version:
8.3
Nextcloud version: (see Nextcloud admin page)
33.0.3
Team folders version:

Updated from an older Nextcloud/ownCloud or fresh install:
Fresh Install
Where did you install Nextcloud from:
Helm chart
Are you using external storage, if yes which one: local/s3/smb/sftp/...
s3
Are you using encryption: yes/no
no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/Saml/...
Yes, LDAP

Client configuration

Browser:
Safari/MacOS
Operating system:
MacOS 26.4.1 (25E253)

Logs

About the logs, there isn't any special log, because there is no error in the logs. It is very easy to reproduce. Hope this is enough

Web server error log

Web server error log
Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

Metadata

Metadata

Assignees

No one assigned

    Labels

    Type

    No fields configured for Bug.

    Projects

    Status
    Triaged

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions