[Bug / Issue]: Heartbeat from nested VMs not landing in Azure Arc

[lmiroslaw]

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What happened?

Solution: JumpStart - ArcBox, bicep based deployment

Issue: VMs under HyperV cannot sent heartbeat message to Azure Arc. Error message is that the tenantID does not exist although that's not the case. Also Credentials

See `DeploymentStatus.log

Name : Azure Arc Connected Machine is connected
Path : {, Azure Arc Connected Machine is connected}
Data :
ExpandedName : Azure Arc Connected Machine is connected
ExpandedPath : ArcBox-Ubuntu-01.Azure Arc Connected Machine is connected
Result : Failed
ErrorRecord : {Expected 'Connected', but got $null.}`

We need a URL from you

https://jumpstart.azure.com/azure_jumpstart_arcbox/ITPro

Deployment Method

Bicep

Relevant log output.

and `level=fatal msg="error connecting machine to Azure: failed to send a heartbeat: [certStore] ClientAssertionCredential authentication failed.  --------------------------------------------------------------------------------\nRESPONSE]--------------------------------------------------------------------------------/nRESPONSE) 400: 400 Bad Request\n--------------------------------------------------------------------------------\n{\n  \"error\": \"invalid_tenant\",\n  \"error_description\": \"AADSTS90002: Tenant 'XXX' not found. Check to make sure you have the correct tenant ID and are signing into the correct cloud. Check with your subscription administrator, this may happen if there are no active subscriptions for the tenant. (...)   \"error_uri\": \"https://login.microsoftonline.com/error?code=90002\"\n}\n--------------------------------------------------------------------------------\n\n[certFile] error acquiring token from certificate: ClientCertificateCredential authentication failed.`

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[janegilring]

Hi @lmiroslaw - could you please share the zip-file in the C:\ArcBox\Logs folder on ArcBox-Client ?

[janegilring]

@lmiroslaw Did you have a chance to grab the logs and share?