can't browse File share

[tle2000]

We are experiencing an issue accessing Azure Files in one storage account.

Storage Account: aeronetmaxaccounting
Region: West US 2 (Secondary: West Central US)

The issue only affects Azure Files (Classic File Shares). Blob Containers in the same storage account are fully accessible.

[tle2000]

Unable to retrieve child resources

ProducerError:{
"name": "Node Fetch Error",
"message": "read ECONNRESET",
"stack": "Error: read ECONNRESET\n at TLSWrap.onStreamRead (node:internal/stream_base_commons:216:20)",
"cause": {},
"code": "ECONNRESET",
"errno": -4077
}

[charan-kamasani]

Thanks for the report! To help us investigate, could you share the following?

1. Your Storage Explorer version (Help > About)
2. Your operating system and version
3. The error message or behavior you observe when trying to browse the file share (e.g., error text, does the node expand at all, does it show a spinner indefinitely)
4. Storage Explorer activity logs (Help > Open Log File)

Any additional details about how the account is connected (sign-in, SAS, access key) would also be helpful.