When creating articles through your desk API, articles were created as drafts and couldn't be seen on support center even when I explicitly added :in_support_center. I had to login and manually remove the draft attribute. This bug prevents automation when creating articles.
My API usage example:
Desk.create_article(
:subject => "subject",
:body => "body",
:in_support_center => true,
:links => {
:topic => {
:href => "/api/v2/topics/1",
:class => "topic"
}
})
When creating articles through your desk API, articles were created as drafts and couldn't be seen on support center even when I explicitly added :in_support_center. I had to login and manually remove the draft attribute. This bug prevents automation when creating articles.
My API usage example: