| Field | Type | Required | Description | Example |
|---|---|---|---|---|
id |
str | ✔️ | A unique identifier for an object. | 12345 |
parent_id |
OptionalNullable[str] | ➖ | The ticket's parent ID | 12345 |
collection_id |
OptionalNullable[str] | ➖ | The ticket's collection ID | 12345 |
type |
OptionalNullable[str] | ➖ | The ticket's type | Technical |
subject |
OptionalNullable[str] | ➖ | Subject of the ticket | Technical Support Request |
description |
OptionalNullable[str] | ➖ | The ticket's description. HTML version of description is mapped if supported by the third-party platform | I am facing issues with my internet connection |
status |
OptionalNullable[str] | ➖ | The current status of the ticket. Possible values include: open, in_progress, closed, or - in cases where there is no clear mapping - the original value passed through. | open |
priority |
OptionalNullable[models.TicketPriority] | ➖ | Priority of the ticket | high |
assignees |
List[models.Assignee] | ➖ | N/A | |
updated_at |
date | ➖ | The date and time when the object was last updated. | 2020-09-30T07:43:32.000Z |
created_at |
date | ➖ | The date and time when the object was created. | 2020-09-30T07:43:32.000Z |
created_by |
OptionalNullable[str] | ➖ | The user who created the object. | 12345 |
due_date |
date | ➖ | Due date of the ticket | 2020-09-30T07:43:32.000Z |
completed_at |
date | ➖ | When the ticket was completed | 2020-09-30T07:43:32.000Z |
tags |
List[models.CollectionTag] | ➖ | N/A | |
custom_mappings |
Dict[str, Any] | ➖ | When custom mappings are configured on the resource, the result is included here. | |
pass_through |
List[models.PassThroughBody] | ➖ | The pass_through property allows passing service-specific, custom data or structured modifications in request body when creating or updating resources. |