amazon_sentiment_results.csv

Reviewer Name,Profile Link,Country,Review Count,Review Date,Rating,Review Title,Review Text,Date of Experience,Sentiment
Eugene ath,/users/66e8185ff1598352d6b3701a,US,1 review,2024-09-16T13:44:26.000Z,Rated 1 out of 5 stars,A Store That Doesn't Want to Sell Anything,"I registered on the website, tried to order a laptop, entered all the details, but instead of charging me and sending the product, they froze my account, demanding various verification documents. I sent them over. They said they would review them within 24 hours. In reality, it's been a week, and no one can help or give any (truthful) estimate of when it will be resolved; they just tell me to 'wait.' I've never seen such a horrible marketplace in my life. I hope those who came up with this can't buy food in a store, receiving a 'document review request' that takes forever to process.","September 16, 2024",Negative
Daniel ohalloran,/users/5d75e460200c1f6a6373648c,GB,9 reviews,2024-09-16T18:26:46.000Z,Rated 1 out of 5 stars,Had multiple orders one turned up and…,"Had multiple orders one turned up and driver had to phone as no door number on packaging, then waited all day for second package to get a message saying couldn't deliver as no number on packaging, 12 hours waiting in now don't even know when I'm getting delivery. Terrible will never use again","September 16, 2024",Negative
p fisher,/users/546cfcf1000064000197b88f,GB,90 reviews,2024-09-16T21:47:39.000Z,Rated 1 out of 5 stars,I informed these reprobates,"I informed these reprobates that I WOULD NOT BE IN as I was going to visit a sick relative, they told me they were going to send a OTP, I told them I could not receive it as I was travelling a long way on the underground, their reply was don’t worry we can text. I pointed out I can’t receive texts EITHER!!They said parcel was on its way so couldn’t stop it. I pointed out I WOULD NOT WANT IT as, I had PERMANENTLY CLOSED my account!The driver came whilst I was out and failed to even follow my settings info that said to deliver to a specific neighbour if I was out, since then my account has now been deleted","September 16, 2024",Negative
Greg Dunn,/users/62c35cdbacc0ea0012ccaffa,AU,5 reviews,2024-09-17T07:15:49.000Z,Rated 1 out of 5 stars,Advertise one price then increase it on website,I have bought from Amazon before and no problems being very happy with the service and price. Amazon advertise the product at 61.23 us as soon as I logged in and tried to buy two of the items they were 86.75 for each.There is no way of contacting customer service I've spent an hour going round and round in circles. Very disappointing. I would leave a negative star review for the customer service and what I consider to be really poor advertising. ,"September 17, 2024",Negative
Sheila Hannah,/users/5ddbe429478d88251550610e,GB,8 reviews,2024-09-16T18:37:17.000Z,Rated 1 out of 5 stars,If I could give a lower rate I would,If I could give a lower rate I would! I cancelled my Amazon Prime in February and subsequently found that they had continued to charge me. When I contacted them they refused to give details of who had set up the payment as I didn't have Prime membership at that time. My credit card company cancelled the payment for me and refunded the payments made in June. I have just discovered that Amazon Prime has set up payments again without me being a Prime member!! I have had to cancel my credit card to stop them!!Do not trust Amazon Prime. ,"September 16, 2024",Neutral
Tamesha Hamilton,/users/61c9cae376c3900012a0e3f7,US,4 reviews,2024-09-17T10:07:38.000Z,Rated 1 out of 5 stars,"Terrible, I had to hang up and call back ","Terrible you get customer service reps that are clearly home, you hear children and family scenarios in the background. These people lie when asked if they have a quiet environment to work in and I get minimal help if they speak English well enough.","August 16, 2024",Negative
Irene Rousseau,/users/5951a1dd0000ff000aa8698c,US,30 reviews,2024-09-16T23:43:32.000Z,Rated 1 out of 5 stars,Yet again ,"Amazon has a way of tainting a great product due to their inability to separate used goods from the new. I received a great name blush today that was so obviously used. I can’t even fathom why Amazon does this and it is done often so it is not a mistake. I wish I could send you pictures of the product I received, and Amazon wants you to purchase Prime…Oh yeah ","September 16, 2024",Positive
Jacqueline Novak,/users/66e7036d940b04efc9988064,US,2 reviews,2024-09-15T18:07:45.000Z,Rated 5 out of 5 stars,I love amazon,"I love amazon! I use it for half my shopping. The prime membership is worth it as you can receive free 2-day shipping on most purchases. The online store also has almost anything you can think of ranging from toiletries, clothes, to electronics and furniture!","September 15, 2024",Positive
Robert Field,/users/66e96137389eefc81dbb22ad,GB,1 review,2024-09-17T13:00:12.000Z,Rated 1 out of 5 stars,I applied for a job with Amazon,"I applied for a job with Amazon. I completed all the steps (including sending confidential data and personal information), when I attended the 'Pre-hire appointment' at the scheduled time, no one was on the other end of the video call!So I tried to speak to someone at Amazon to reschedule this, but due to language barriers with the Amazon call handlers, this has been very difficult.Why can't you lot have a phone call interview?? It really is the utmost rudeness when I have sent everything Amazon asked for, promptly and fully, and your recruitment team can't even answer a video call at the scheduled time?? And why can't I get through to speak to someone who can understand what I'm saying? I'm about to withdraw my application, if the recruitment process is this disorganised then I hate to think what the job's like!","September 17, 2024",Negative
MH,/users/66e87dbc940b0476539976cd,US,3 reviews,2024-09-16T21:04:07.000Z,Rated 5 out of 5 stars,I had a great experience with their…,I had a great experience with their customer service. They delivered my order to wrong address but didnt give me hassle of finding the item. Instead they said they will take care of it and replaced my order.,"September 13, 2024",Positive
Jimmie Detrick,/users/66e81e7ffb6f87ecfc21d322,JP,3 reviews,2024-09-16T14:06:17.000Z,Rated 5 out of 5 stars,Every time there is a problem,"Every time there is a problem, they fix it. I have no idea why Amazon is so poorly rated here, because they provide incredible customer service and support.","September 05, 2024",Positive
Michael Mac,/users/652e72b822182a0013706f7f,GB,1 review,2024-09-17T13:16:22.000Z,Rated 1 out of 5 stars,Amazon aggressive marketing is counter productive,"I have no interest in signing up to Amazon Prime, When making a purchase, despite clicking the button not to sign me up, I could not stop Amazon from providing a 30 day free trial. I followed the instructions to remove the trial without success as the instructions took me to a page where there was no evident way to proceed with the cancellation. ","September 17, 2024",Positive
Anita James,/users/66e947392f43cb680003ef50,US,2 reviews,2024-09-17T13:19:27.000Z,Rated 2 out of 5 stars,Bad experience trying to buy a Pitboss Grill,"Bought a Pitboss kc grill combo and received one that was previously opened and was damaged, tried to file for a return immediately and received intimation that i would have to take it into a Pitboss service center (nearly 140 miles) away. Nasty service from such an highly respected company. ","September 16, 2024",Negative
Mark,/users/66e78ba2fb6f8737a821772b,US,1 review,2024-09-16T03:39:52.000Z,Rated 1 out of 5 stars,Sadly,"Sadly, Amazon no longer provides the quality customer service they once did. I've had several orders never delivered and they always ask if I ""checked neighbor's homes"" etc. This is not my responsibility. My last missing order actually says the driver handed it to the resident. I live alone and was at work at the time of the delivery. They insisted that I need to wait another 24 hours to see if it mysteriously shows up. If it was still coming why do I have a tracking that says the delivery was handed to me? They are also very inconsistent with delivery times. When you call customer service they just don't care. This company is not standing behind its products or deliveries. It's time another company jumps in the game with good customer service.","September 06, 2024",Negative
Amanda,/users/61602aa5b587420012272092,GB,4 reviews,2024-09-15T16:51:11.000Z,Rated 1 out of 5 stars,Extremely disappointed in the customer…,"Extremely disappointed in the customer service provided by the driver in van LC21 XBN at approximately 1.30pm today. I suggest that you review the van's footage on how he verbally assaulted me by calling me an fxxking bxxxh as a result of him causing an obstruction in a residential street and being asked to move. I have spoken to the customer service team, but my expectation of this being treated as a serious complaint is low.","September 15, 2024",Negative
Nina George,/users/5bc8595f4de5666d340f2bb7,GB,12 reviews,2024-09-14T17:32:11.000Z,Rated 1 out of 5 stars,Right shambles,My bank card froze only with amazon so couldn't order anything.Package said delivered at the post office when it hasn't been.Spoke to customer services about my card and he was very short with me and patronising when he was telling me how to take my bank card off then re add it. ,"September 14, 2024",Neutral
paul stokes,/users/5b51df0e4de5666d342a2e82,GB,16 reviews,2024-09-16T17:37:01.000Z,Rated 1 out of 5 stars,Fraudulant behaviour ,"I put onw star because I can't leave a zero ...I ordered an item for £59.99.. it arrived on  time but wasnt suitable so I sent it back , it was refunded to my gift card account , which i didn't  request..however,  as I was going to order a replacement item I didnt realy question it as I was still going to spend the money ..The 2nd item arrived and was also not suitable ,  so I returned this as well.The refund has been at least 2 weeks now and I've still not received it,  but had an email saying it will be coming and going into my gift card account ...,This is not what I wanted , this is my money and after two phone calls lasting over an hour they're  all saying there's nothing they can do !!!!!. Amazon are fraudulently holding  my money ,, it should be refunded to my credit card but that say they won't/ cand do that..This is theft .Amazon has dropped lower than some dodgy market salesman ..","September 16, 2024",Negative
Devon OMara,/users/60c693e1041480001be981e6,CA,1 review,2024-09-14T21:44:10.000Z,Rated 1 out of 5 stars,Tired of delivery time lies,Once again my delivery is late with a message saying “we’re so sorry”.I’m so tired of this company lying about delivery times. Absolutely nothing shows up when it says it will. I’m starting not to think that prime is worth it. I can get free delivery pretty much anywhere.,"September 14, 2024",Positive
Diana A,/users/60541d7ad459e1001a075985,US,6 reviews,2024-09-15T04:51:34.000Z,Rated 1 out of 5 stars,AMAZON IS GARBAGE ,"Amazon is the GARBAGE company ! When it comes to refund ANAZIN WILL STEAL YOUR MONEY & GIVE YOU B.S They will escalate it to an appropriate team & itll take 2 business days for someone to get back but no one does ever. You call back again & they tell you the same B.S. If you complain they will transfer you from one dept to another until you’re tired. Amazon just doesn’t give money back for returned items. They’re the worst co when it comes to returns. They give you such a hard time, you don’t want to shop there again. ANAZON IS CROOK, DISHONEST, SHADY, LYING, MANIPULATING HARASSING COMPANY. Stay away and don’t give this billionaire owner to take advantage of you ","September 14, 2024",Negative
JERRY KIRKLAND,/users/66e83557b963e2a4dbe324e6,US,1 review,2024-09-16T15:40:46.000Z,Rated 2 out of 5 stars,I bought running boards for my Jeep and…,"I bought running boards for my Jeep and they sent me ones that have already been used so when I called them in what ever country their customer service in and was told they would be replaced, it took another week to get what I had already paid for... Now I have been trying for over a week to have the used ones picked up and they keep telling me they will get (NOT) I am on the phone with their co called customer service again trying to get this package picked up...","September 03, 2024",Neutral
Chris,/users/667de5de3a6fe083b82988b3,GB,10 reviews,2024-09-17T10:04:03.000Z,Rated 1 out of 5 stars,💩 show of a company ,"I think I'll be cancelling amazon prime after this latest debacle. Nothing seems to work in this hell hole of a country. I had previously given amazon a good review (which was taken down because I'm a computer program apparently) but since giving the good review, amazon have decided that they can get away providing a substandard service bringing them in line with rest of the detritus operating in Britain today. I am becoming very weary of on-line shopping in this country, it has become a time consuming nightmare and I have never once been offered compensation for the time stolen from me, as a result of their rank, and outright incompetence.","September 16, 2024",Positive
Guy Bullock,/users/5383ad76000064000175b704,GB,15 reviews,2024-09-12T13:03:28.000Z,Rated 1 out of 5 stars,Amazon refuse a review from my account,"Bought a AIMOONSA 64gb MP3 player. Previous had failed after several months use, this one has proved impossible to upload music.  Amazon REFUSE to allow myself to place a review of the product on their site, rather suggestive of the dubious company I've always thought Amazon to be","September 12, 2024",Negative
f a,/users/66e366d51be890c8c9f24327,US,1 review,2024-09-13T00:10:39.000Z,Rated 1 out of 5 stars,Amazon customer service has gone…,"Amazon customer service has gone downhill for years... the latest thing these  ""customer service"" representatives are doing is tell you ""we can't help you so we're gonna terminate the call"" and then hang up. How is this customer service at all?","September 12, 2024",Positive
Mara Finch,/users/6077c117009934001b7d9c87,US,2 reviews,2024-09-12T06:39:00.000Z,Rated 1 out of 5 stars,amazon is trash,"amazon has continuously ripped of millions of people,promising 2 day,same day etc and cant perform.Then when you say something they want to give you 2 dollars for your two years worth of late or absent order,they are ridiculous .","September 10, 2024",Negative
Em,/users/66e2d7611be89031ccf1df0d,US,1 review,2024-09-12T13:59:11.000Z,Rated 1 out of 5 stars,They lie about shipping times,"They lie about shipping times. Promising delivery on a specific day and never receiving it. items being lost or not shipped. Prime is also a joke. Making promises they can’t keep, and then being a jerk about it when you complain. ","September 12, 2024",Positive
Jon,/users/647a8520b9257a001221fcdb,US,1 review,2024-09-13T00:53:32.000Z,Rated 1 out of 5 stars,Enter at your own risk ,"I ordered 200 dallors worth of items from Amazon. I reached out repeatedly for help being 1 product from my order was not delivered. The guy says they won't refund ( I'd just reorder it anyway duh I wanted it ) or replace it ( as well if you try this method online it requires you to send back original product ,if I did not ever receive the product , how do I send it back ?) in the matter of 10 minutes he did a through investigation and sees that it was delivered due to weight of package and stamp and whatnot. I feel UPS delivery guy made a mistake or Amazon didn't  package it for delivery in the first place.  But I'm out 71 dollars and am thinking twice about ordering from Amazon or shipping with UPS. ","September 12, 2024",Positive
Boston Bosch,/users/66433fa7268a772b401d587f,ZA,8 reviews,2024-09-16T18:57:46.000Z,Rated 1 out of 5 stars,Customer service is very poor,"Customer service is very poor, with someone called ""Gene-an"" being very cheeky and straight up ending the support chat.","September 16, 2024",Negative
Xmasgoose,/users/5a6f914a0000ff000b09a7e5,GB,12 reviews,2024-09-12T13:43:31.000Z,Rated 1 out of 5 stars,No matter what you Write in your email…,"No matter what you Write in your email request to Customer service , they will not read a word of it. The will send you machine generated garbage with couldn't help anyone.9 times in a row I emailed the same elaborate email. They came back with the same unhelpful garbage & obviously did not read my mail ","September 12, 2024",Positive
Peter Gray,/users/5f60ce38ebfe6e93131f88ac,GB,20 reviews,2024-09-13T17:58:41.000Z,Rated 2 out of 5 stars,Diff to contact / cant solve simplest of issues,"Many orders completed with no issue. Needed a photo frame , located one, in stock,  but system flatly refused to deliver to any address or pick up and provided NO reason why. 45 minutes to find CS number - cut of twice, appaling lines, after another 45 minutes CS unable to identify issue fed up with being left on hold so ended call contacted the manufacturer direct, ordered the frame ( same price but paid a bit for delivery) and advised their sales team they could be losing sales due to Amazons system. How good any business model is is really identified and defined by how it deals with brand and customer support & issues. As a long time prime customer I am appalled at Amazons woeful system of uncontactable, cannot communicate with,  cannot understand, tick box customer support.. It is of the VERY worst kind.","September 13, 2024",Negative
Bigfellow,/users/5bf2e8c603005618f05f7a99,GB,28 reviews,2024-09-11T20:28:56.000Z,Rated 2 out of 5 stars,Amazon delivery system is complete rubbish,"Amazon products are great but their customer service and delivery process are totally useless and worse for those functions than any other company that I know. My wife and myself have severe mobility problems and it is dangerous for us to try to pick deliveries from the floor of our front porch. Which is what we have to do when Amazon throws our parcel on the floor, take a picture and then run without even ringing the bell. It is not possible for me to complain on line and long winded calls to some customer service appears to be a complete waste of time without positive result.  It look like I will need to take my business elsewhere.","September 11, 2024",Negative
Alice G,/users/661be50bdf518e00127ee611,US,5 reviews,2024-09-16T15:48:01.000Z,Rated 1 out of 5 stars,Goodbye Amazon,Goodbye Amazon. You have also sent your customer service overseas and as usual it sucks. Our family is done with you. ,"September 09, 2024",Negative
omor sifath,/users/66aa1becfd4baa94bd88b46d,GB,2 reviews,2024-09-14T15:05:22.000Z,Rated 1 out of 5 stars,I ordered a phone case from amazon and…,I ordered a phone case from amazon and the case wasn’t even the right one it took so long to deliver and now these prcks haven’t even giving me the right one fck amazon,"September 14, 2024",Positive
kate,/users/4bbc80420000640001029858,GB,102 reviews,2024-09-13T14:37:36.000Z,Rated 4 out of 5 stars,No Packaging,"Often buy through Amazon and never really have any problem . Have had drivers leave parcel at front door in full view of the road and then return to van without even knocking or ringing the bell. but still surprised at all of the negative reviews.My complaint with my recent order is the fact it did not come in ANY packaging.Trainers for my adult son arrived with NO packaging at all, just in their shoe box which was not even taped down.The lid was actually open.I had left a note on door to say please leave over gate if I’m out, so glad I was back home as it was pouring with rain and would have had sodden box and shoes.Guess this is down to the seller.","September 13, 2024",Positive
Jimmy,/users/669e77822c3b56ad921ff6e3,US,1 review,2024-09-10T19:09:53.000Z,Rated 1 out of 5 stars,This company may have quanity but not…,"This company may have quanity but not quality and customer service is pathetic. Try to resolve an issue, can’t gotta talk to the computer. This is not customer service, but hey Bezos enjoy that new Gulf Stream while your Customers goes elsewhere for there goods. ","August 15, 2024",Negative
Gary Barber,/users/5bcefee44de5666d34534167,GB,8 reviews,2024-09-12T20:40:56.000Z,Rated 1 out of 5 stars,Amazon locked my account,"Amazon locked my account, no idea why, sent an email saying that after completing form, which i did, they would be in contact within 24hrs. I had no access to prime or amazon music while it was on hold . after 26 hours I attempted to contact them.No callback service available so I found an american number and was transferred to a call centre . I was told that it would now be 48hrs !  no explanation, refused access to a supervisor or information about the complaints procedure, (  I could hear someone in the background instructing the call handler to finish the call) I was on the phone for over 36 minutes after being told several times to ""wait 2 minutes"".   This is not customer service as they claimed . I wont be wasting my time with them again and will go back to shopping in the more traditional stores .","September 12, 2024",Positive
shaji mathew,/users/66e05893709f5892fe713d07,IN,1 review,2024-09-10T16:33:03.000Z,Rated 1 out of 5 stars,I ordered 2 sets of Cushions,I ordered 2 sets of Cushions. Each set had 5 numbers of cushions.The delivery guy just delivered 1 set only. The stupid unfriendly app does not have any place to capture it. Inspite of putting it in product review and delivery review no one from the company is interested in resolving my concern. I rated 1 star because there is no scope to score less than that here.,"August 31, 2024",Negative
HA,/users/5c27a6230214995687d9d8f1,GB,49 reviews,2024-09-12T12:01:15.000Z,Rated 1 out of 5 stars,I have ordered spray glue through…,"I have ordered spray glue through Amazon, the item arrived damaged and unusable, reading customers view with similar problem the seller won't pay for return the item. tried to write view about this item the message I received from Amazon was "" this account has not met the minimum eligibility requirements to write a review.Amazon policy sweep the dirt under the carpet.","September 12, 2024",Neutral
Shannon Margaret,/users/667299e0533459151ac27889,CA,2 reviews,2024-09-17T03:08:05.000Z,Rated 1 out of 5 stars,I will NEVER get prime again,I will NEVER get prime again. When I pay for prime I expect an order within days not months. The customer service stinks with Amazon.,"September 16, 2024",Negative
Owen Davies,/users/65be415816778000123d9a3b,GB,39 reviews,2024-09-08T17:09:32.000Z,Rated 1 out of 5 stars,VERY POOR SERVICE,"For the last 2 - 3 weeks the Amazon delivery driver has NOT been complying with delivery instructions. He leaves parcels/packages outside my front door (even in the rain), does NOT ring the doorbell & drives off.I've complained to the Customer Service Centre 4 times, to No Avail. On my front door is an A3 sign saying ""PLEASE LEAVE PACKAGES IN THE UNLOCKED PORCH"".AMAZON HAS NO CONTROL ON WHO IT EMPLOYS & does Not give TRAINING.","September 08, 2024",Negative
Johan Van de Velde,/users/612f4389e12bed0016cb7025,BE,3 reviews,2024-09-08T21:29:59.000Z,Rated 3 out of 5 stars,They should verify what sellers are…,"They should verify what sellers are selling... a solar panel of 10 by 20 cm can never be 50wp as an example.Solarchargers of type mppt that are not that type at all, bad performances. Not every buyer is an expert.And all these rubbish sellers are bad for Amazon, despite Amazons good delivery procedures","September 08, 2024",Negative
Ky Trang Ho,/users/60ceae9ba70a1c001a6076bc,US,9 reviews,2024-09-16T17:35:34.000Z,Rated 5 out of 5 stars,Unrivaled Prices and Stellar Customer Service,"As a seasoned Amazon customer for nearly 30 years, I'm compelled to express my unwavering admiration for this company that will rule the world. Amazon consistently offers the most competitive prices across a vast array of products, ensuring that shoppers can always find the best deals. But what truly sets Amazon apart is its unparalleled customer service. The staff is incredibly responsive, knowledgeable, and dedicated to resolving any issues promptly and efficiently. Whether I've encountered a problem with an order, had questions about a product, or simply needed guidance, Amazon's customer support team has always exceeded my expectations. They go above and beyond to ensure satisfaction..Amazon's commitment to customer satisfaction is evident in every interaction. I have always felt confident and supported when shopping on Amazon. I highly recommend Amazon to anyone seeking a reliable and customer-centric online shopping experience. ","March 16, 2024",Positive
MrsV,/users/5b2e96cd4de5666d34e4e988,GB,76 reviews,2024-09-11T13:16:42.000Z,Rated 1 out of 5 stars,Get so fed up with Amazon,"Get so fed up with Amazon.  I pay annually for the 'privilege' of free next day delivery etc. Nine times out of 10 I get to checkout and find that the goods offered as next day delivery could actually be any number of days, even weeks away.  Today I've been waiting for a small package which should be delivered by 10pm, it's now 9.20pm and tracking shows it's not even despatched!  Amazon customer dis-service robot says it will  be delivered today although they only have the same information that I  have. Tomorrow I  shall receive the usual ""it's been delayed"" email from Amazon and I  will refuse to take delivery when it eventually arrives. There's no compensation for lost or delayed items, we pay for a poor, unwieldy service.   Not good enough Amazon!","September 10, 2024",Negative
O Hun,/users/594aea500000ff000aa690dc,US,7 reviews,2024-09-13T00:09:59.000Z,Rated 1 out of 5 stars,Customer support is horrible the worst…,Customer support is horrible the worst in the industry Their phone support went to shXXT I will cancel my Prime and deal with another company—Amazon rather than farm their out support. DO NOT DEAL WITH THEM,"September 12, 2024",Negative
Seth Haberman,/users/66df85fa64db528a28d98fb8,US,1 review,2024-09-10T01:37:30.000Z,Rated 1 out of 5 stars,Delivery instructions don't mean anything to Amazon,"If I could give Amazon a zero i would. I have a PO Box so I filled out Amazon's delivery instructions but they can't seem to follow the hours of operation of the UPS store where my PO Box is located. They have tried to deliver 13 of my orders after the UPS store was closed since January. I'm done with Amazon, prices aren't as good anymore and since I'm driving to thr UPS store to pickup my packages it isn't saving me money. Ever since they stopped using UPS and Fedex to make their deliveries their service has sucked!","September 09, 2024",Positive
rocky davis,/users/66d1e265d6a807cff8c40a99,US,2 reviews,2024-09-11T04:16:40.000Z,Rated 1 out of 5 stars,Horrible company now. I bought a RV exhaust fit cover…,I bought a RV exhaust fit cover canceled it same day because it was the wrong one I've been told two times it's going to be there back in my account the $14.05 in 3 to 5 days called back after 3 to 5 days told the same thing now I called back I'm told that it was never charged even though I'm showing it right here on my bank account has charged and was told twice it was coming back..... Amazon just effectively stole my money! They've gone to trash company! ,"September 10, 2024",Positive
A G,/users/66e204667035ba7b0c327b48,US,1 review,2024-09-11T22:58:27.000Z,Rated 1 out of 5 stars,They charged me for items I returned and it is nearly $1000 worth of stuff. I am blown away. Some of these were UPS pickups from the house too.,They do such a poor job of tracking your returns! I have tallied up nearly $1000 worth of returns that they charged me for even though I returned the items. Many in their original packaging or with original manufacturer box that it came in. I am going to figure out how to get away from Amazon and rid it from my life. I can't believe how much they have stolen!!!,"September 11, 2024",Positive
Jason Sardie,/users/66c010e140e8cde2843f6526,AU,2 reviews,2024-09-11T13:49:27.000Z,Rated 1 out of 5 stars,Absolutely useless,"Absolutely useless. Wants credit card details for payment before anything happens, NO other payment options such as PayPal or any of the others we have here in Australia. Definitely avoid. Stick with Better online auction buying platforms. ","September 11, 2024",Positive
Nickolas Johnson,/users/5d7fd5fb1933cfa99112c015,US,7 reviews,2024-09-12T13:31:15.000Z,Rated 1 out of 5 stars,1) Product reviews are mostly bots and…,1) Product reviews are mostly bots and they don't care2) They don't ever pack my stuff right. I've had to return 2 things in the past month alone3) If you leave an honest review about a company and the company doesn't like it they will have it removed.4) The way they treat their employees is laughably terrible,"September 12, 2024",Positive
David White,/users/5433a1f700006400018eabc8,GB,14 reviews,2024-09-07T19:24:48.000Z,Rated 1 out of 5 stars,Soooo annoyed with Amazon rubbish…,"Soooo annoyed with Amazon rubbish delivery service. Placed an order yesterday, delivery due today, paid premium delivery cost and now on a Saturday night I've got to wait until between 8pm and 10pm. ITS SATURDAY NIGHT AND I CAN'T GO OUT. WILL BE USING OTHER ONLINE SERVICES FROM NOW ON. SOOO ANGRY 😖.Even tried calling customer services and just got through to a daft chat bot. Can some young entrepreneur reading this please come up with a better more efficient solution/ service that not only looks after its staff but also provides a better delivery service. ( Take it to Dragons Den ) Really, two printer cartridges and I've potentially got to wait until 10pm on a Saturday night?  URRGGGGHHHH😖","September 07, 2024",Positive
Wayne Smart,/users/66a616f4228d94342c9552c5,GB,1 review,2024-09-09T10:56:02.000Z,Rated 1 out of 5 stars,Refuse to refund me,"What a horrible experience with amazon where they refuse refund you when you bought an item, they send you the wrong item out and when it comes to getting a refund they just keep saying 7days. Now this item wasn't even the same brand, was a cheap 16inch one where mine was 18 inch monster not going into detail of how much but it was expensive. If you been in the same situation before what did you do because I'm getting no where. I've also spoken to them on the phone and they hung up on me, twice. This conversation has happened every 7 days since the 16th July, just going round in circles.","July 16, 2024",Negative
Mthabisi Michael Ndlovu,/users/65f59f99c583960011ce219f,GB,1 review,2024-09-09T18:07:16.000Z,Rated 1 out of 5 stars,My product was left on the street porch…,"My product was left on the street porch where anyone could pick it up and steal it. I was at home all day waiting for this but the person handling my delivery never bothered to even ring the door bell or anything, just left it outside.I am very disappointed in such service. If it wasn't for the email notification letting me know my parcel had been delivered, I wouldn't have know to look for it as fast as I did.I highly recommend NOT using their delivery services. They are the worst.","September 09, 2024",Negative
Wendy Deomano,/users/66e449ee71840b2ab1220562,AE,2 reviews,2024-09-13T16:30:45.000Z,Rated 1 out of 5 stars,Amazon has the worst delivery service I…,"Amazon has the worst delivery service I have ever experienced. Their coordination and communication are severely lacking. I provided a designated delivery schedule for my order during office hours, as no one is present to receive packages at night. Despite this, they attempted to deliver my order at night when no one was available. Even worse, they threaten to leave the package outside the office. I strongly advise against leaving items unattended; it creates unnecessary risk. They continue to make promises and apologies, saying it won't happen again, yet the same issues persist. The information in the app often doesn't match reality. I placed an order, but there has been no update on my delivery, despite my follow-up inquiries. As a Prime member, my experience has been disappointing; it feels like there is no priority for members. Overall, I am incredibly frustrated by their service, and it seems that they do not care about their customers at all.","September 13, 2024",Negative
Ian Porter,/users/6450e4018fec2f0012a2d25f,GB,4 reviews,2024-09-12T16:44:49.000Z,Rated 1 out of 5 stars,Another delivery left in the street.,package was delivered but i didn't hear a knock on the door and only noticed the email half an hour later. The email said the package was handed to me but was left on the pavement outside my property.luckily it was still there and not taken by anyone.,"September 12, 2024",Negative
Matheus ADM,/users/66e1aba069f18901705b505c,GB,1 review,2024-09-11T16:39:34.000Z,Rated 5 out of 5 stars,CUSTUMER SERVICE IN THE UK SO GOOD!!,CUSTUMER SERVICE IN THE UK SO GOOD!!! MY DAD WRONGLY ORDERED SOMETHING TO MY ADRESS. WE GOT REFUNDED IN A MATTER OF SECONDS!! USE THE CUSTOMER SERVICE CHAT IN THE FUTURE IF YOU NEED SOMETHING.,"September 11, 2024",Positive
Andy Jones,/users/5d47f67b6eeed67d5cbecb4f,GB,14 reviews,2024-09-13T15:28:54.000Z,Rated 1 out of 5 stars,More lies from this company and thier…,More lies from this company and thier couriers.i was in the front garden at the time it was said to be delivered!!!!!!! No sign of any delivery all day. UTTER LIES. I will NEVER use Amazon again. I have deleted everything to do with them. CRIMINAL COMPANY,"September 13, 2024",Positive
Angela,/users/66e6450af159832096b26586,US,1 review,2024-09-15T04:26:46.000Z,Rated 5 out of 5 stars,Seal plush amazon,i made a purchase of a seal plush that was viral on the internet. instead of going to the website they made it i went to amazon. Service and quality were both good.,"August 30, 2024",Positive
Scott Townsend,/users/5441b1be000064000190d0ed,NZ,11 reviews,2024-09-09T04:53:21.000Z,Rated 1 out of 5 stars,Yikes terrible!,"Yikes!  Terrible customer service.  Ordered 6 bottles of vitamins, and only 1 arrived.  Took a video of unopened bag clearly showing sealed and only 1 bottle inside.  After wasting 40 minutes chatting to an agent, told I need to return for a refund, which may take 1-2 months!  Instead of just sending the missing bottles.  Crazy!","September 09, 2024",Negative
Simon Garzella,/users/64c550b07dada800129720e5,US,3 reviews,2024-09-08T15:18:27.000Z,Rated 1 out of 5 stars,Racist behavior,"""I have a foreign name, and yes, I am foreign. But that does not excuse the abysmal behavior of Amazon's customer representative. After being connected to an Amazon agent, she asked for my name. Once I said it, she immediately transferred me, without asking, to a Spanish-speaking representative — and I do not speak Spanish.Was she instructed to assume that all foreigners are Latinos, or that none of them speak English? Or were those her own biases? Either way, this episode reflects terribly on Amazon","September 07, 2024",Negative
Rebecca,/users/5e141d67361d61374e0e5033,GB,50 reviews,2024-09-09T20:03:34.000Z,Rated 5 out of 5 stars,Brilliant service ,I can’t fault their delivery service. From the purchases I’ve made I’ve had one occasion where they sent the wrong item.  They were fantastic in lockdown and still continue the same service. Customer service is excellent too ,"September 09, 2024",Positive
kristien hearnshaw,/users/5fd618edc4a9b8001960076d,GB,2 reviews,2024-09-13T11:33:10.000Z,Rated 1 out of 5 stars,Customer service is circular,"Customer service is circular, frustrating and completely unhelpful. Even ringing the company directly requires you to log in on a computer or phone which is impossible to do if that is the issue you are ringing about. Intentionally and maliciously obtuse.","September 13, 2024",Negative
Ian Ibbetson,/users/53bd4eed00006400017dfb85,GB,12 reviews,2024-09-13T10:44:42.000Z,Rated 1 out of 5 stars,My account was hacked last night,My account was hacked last night. I've tried six times now to get a call back from customer service. Every one has been cancelled. I was going to write more - until I saw what a dire score Amazon have got on here already. Onlookers - be warned.,"September 13, 2024",Positive
Farida Jamali,/users/66dc94df193b7224743fa57e,AE,1 review,2024-09-07T20:01:34.000Z,Rated 1 out of 5 stars,Amazon have zero control over 3rd party…,"Amazon have zero control over 3rd party sellers. They take no responsibility for orders. Despite being charged for shipping I had to pay additional to the courier company to receive the order, as 3rd party seller chose a shipping option that didn't cover delivery door to door. I then received an open box product which was not mentioned and again amazon did nothing. To send the order back I need to pay again for the shipping, again amazon did nothing. Absolutely disgraceful.","August 01, 2024",Positive
Attic Crawl,/users/6464ef3cad9a2300128bc090,US,3 reviews,2024-09-16T19:13:57.000Z,Rated 1 out of 5 stars,Unreliable Service and Pricing Discrepancy,"I typically don't take the time to share reviews, but my recent experience with Amazon has been deeply frustrating and deserves to be addressed.As an HVAC business, I rely heavily on timely and reliable deliveries. I placed an order for a 16"" duct, which was crucial for one of our ongoing projects. The order came with a guaranteed delivery date that Amazon failed to meet. After several unsuccessful attempts to reach Amazon (with no accessible customer service contact numbers or direct support options), I was forced to contact the third-party seller directly. The seller assured me that the product had been dispatched on time and advised me to resolve the issue with Amazon. Despite being provided with a phone number that I could not find anywhere on Amazon’s platform, I eventually managed to speak with an Amazon representative. I was informed that the product had been lost, and while a refund was issued, the real issue remains unresolved.I need the material, not just a refund. When I attempted to reorder the product, I discovered that the price had increased by $150 — an unjustifiable increase given the circumstances. I explained the situation to the representative, emphasizing that I had already quoted my customer the original price and could not go back to them with an unexplained price hike. In summary, my experience with Amazon has been one of misleading pricing, unreliable delivery, and a lack of customer support. This has caused significant delays for my business and damaged my relationship with my customer.I expect Amazon to resolve this by honoring the original price and ensuring the prompt delivery of the product.Sincerely,  Alex Garcia  Attic Crawl Inc.","September 16, 2024",Negative
NathanOr BenZvi,/users/55ef384a0000ff0001da4863,IL,9 reviews,2024-09-09T09:53:01.000Z,Rated 5 out of 5 stars,Excellent Shopping Experience on Amazon,"I’ve been using Amazon for several years, and it consistently delivers a great shopping experience. The website is user-friendly, making it easy to find what I need quickly. From books to electronics, the variety of products is impressive. The customer reviews are helpful in making informed decisions, and I’ve found the delivery to be fast and reliable. In the rare instance I’ve needed to return an item, the process was smooth and hassle-free. Overall, Amazon provides convenience and value, and I highly recommend it to others.","September 09, 2024",Positive
Nguyễn Dương,/users/663240bd78f40e0012be855d,NL,2 reviews,2024-09-10T10:37:25.000Z,Rated 1 out of 5 stars,Account hold & closed with no explaination ,"I submitted every document they requested, and they reply me with ""We closed your account""?? They said contact customer service if I think this was a mistake, but the thing is THERE IS NO CUSTOMER SERVICE if I dont have an account! Gotta do better uncle Jeff","September 10, 2024",Positive
ST,/users/544b751c0000640001924078,GB,31 reviews,2024-09-07T13:57:39.000Z,Rated 1 out of 5 stars,Excellent customer service seems to be a thing of the past,"You could say a lot of things about Amazon, but historically they have had very good customer service. This seems to no longer be the case. I've wasted an hour and a half on an online chat and a phone call. Had to repeat myself many times and was given inaccurate information - total waste of time. In the end they gave me a £5 gift card in recognition of my poor experience, which I found a bit insulting under the circumstances","September 07, 2024",Negative
Patrick Boykin,/users/5df03e09520b420ee2ff0e6d,US,4 reviews,2024-09-13T04:38:35.000Z,Rated 1 out of 5 stars,I placed a order September 9 2024,I placed a order September 9 2024They said I get it on September 12 on the day delivery day I get a text saying the delivery day has changed to September 18This is not going to work for me I am a prim member and I have to wait this long. Well I don't want it then but I have wait until September 19 to return it .I can understand the next day .this is not the way to do business ,"September 12, 2024",Negative
Aimee Aponte,/users/66e48ab130ccea606153de53,US,1 review,2024-09-13T20:55:54.000Z,Rated 1 out of 5 stars,I returned a product using my Amazon…,"I returned a product using my Amazon Prime card, product was return and a refund should have been issued to my Prime Card, but no they went and issued me a gift card without any notification through mail, email or account. Never sent me a code or card in case I wanted to use my funds to my balance. What kind of service is that. If I would have used my bank card or any other credit card how would have my funds been returned? I went to make a quick purchase again using my prime card and the site went using my gift card without giving me an option on my card. Now that I innocently used the gift card they don’t want to send me a gift card or apply remaining balance to my account where it should have been placed from beginning. How unprofessional and frustrating this is when any time there is a return it is to be given back to the card used not how ever they chose. If I would have paid cash then yes I can understand a gift card but NO CASH WAS USED. I want my funds added to my account or a gift card sent out that can be used to make payment to my card. What horrible service Amazon is giving. ","September 13, 2024",Negative
Kevin Jones,/users/669136a5d6243c7cd4f4190b,IN,4 reviews,2024-09-13T07:41:22.000Z,Rated 1 out of 5 stars,Amazon india the worst customer service…,Amazon india the worst customer service company compared to amazon anywhere else in the world. Agents are bloody third class idiat. They know nothing and they will waste ur time understanding ur problem. Amazon india is selling duplicate products. They dont offer hassle free refunds. I purchased a table fountain from themAnd the day i opened the box it was defective. They agreed to pick up the unit the next day. As expected they did not and when contacted they put a status that customer refused to the deliver the product. Just see these idiat. Then when i contacted them they said investigation is on and it will take another 4 days to resolve the issue. After 4 days when in contacted these rascals they are saying that their investigation is complete and nothing is wrong and they cannot helpWith the refund. What should i say now? Just see their bloody service. They should be taken to court for cheating and fraud moral of the story do not i repeat do not buy expensive products from amazon better go to a showroom and get one u can feel touch and get a view of the unit and decide. With amazon u will face a hard time. Third class e commerce site never to buy again,"September 13, 2024",Negative
Rita Mae,/users/61eb09bbd4e497001253140e,US,3 reviews,2024-09-09T23:12:14.000Z,Rated 1 out of 5 stars,Horrible horrendous company Amazon Fresh,Horrible horrendous company. Amazon Fresh just delivered damaged products and expired item and refuse to refund me unless I send pictures. They keep delivering my order and not following instructions. I’m going to Walmart delivery service if they don’t get it together. This is so frustrating!,"September 06, 2024",Negative
Dennis Vassslluzxo,/users/66d87da6f17c7012fd92fdb1,US,1 review,2024-09-04T17:33:08.000Z,Rated 1 out of 5 stars,Today September 4th 2024 finding out…,Today September 4th 2024 finding out that your Amazon employees have rigged Alexa to actually say when asked about Donald Trump that they can't comment on politics but when asked about Kamala Harris they go into a whole bio. this is absolutely disgusting ! This will definitely influence my buying from you people. You probably don't give a damn whether I buy from you or not but hopefully there's others that feel the same way. Disgusting,"September 04, 2024",Negative
Las Vegas VIP Limousines,/users/609da8caf9af37001aaf1f6c,US,1 review,2024-09-05T20:03:35.000Z,Rated 1 out of 5 stars,Amazon Failing,"Ordered August 30th, the first one, for an elderly relative who can no longer hear the phone ring. Nurses cannot get a hold of him daily. Amazon said ""It got lost"", then empty promises from Amazon Customer Service and Supervisors. Waited and then decided to order another on Amazon. My profile specifically says ""Open 730 AM to 900 PM"". That Delivery person tried at 612 AM. HELLO READ YOUR INSTRUCTIONS PS, that one is now lost, again Amazon Customer Service is useless...…..""3rd Time They Said Tomorrow"" It is now September 5, 2024 - Think they exceeded their business model. Walmart, Target and eBay are quicker and now carry almost everything. ","September 05, 2024",Positive
jack,/users/566c6aa00000ff0001f2dcf0,US,16 reviews,2024-09-13T00:23:52.000Z,Rated 1 out of 5 stars,"Retailers aren't reading about ""operating temperatures"" for outdoor electronics","I bought outdoor water timers for garden and yard from Amazon, and the cheaper foreign brands have failed. So did many of my plants. I read the manuals and they say that the maximum operating temperature is less than 110 degrees Fahrenheit. Amazon wouldn't refund my money, I reached them by phone and told them that Amazon needed to discontinue selling products that are not rated to be used in regions that experience higher temperatures than stated in product manuals. This is going to be a huge problem in the future, plastics, electronics and other temperature sensitive outdoor products will degrade or stop working and retailers should make operating temperatures a basic factor in choosing products to sell to consumers. In 2024 Phoenix, Arizona had 64 days when temperatures were 110 or above. Lawnmowers, outdoor equipment, hoses, lawn furniture and other products will have to be modified to withstand higher temperatures or they are going to fail or wear out much sooner than in the past. Geologist in Arizona","August 27, 2024",Negative
SuperIsakSwahn,/users/5cc2f6098eb10e7929a9ba55,SE,19 reviews,2024-09-16T08:01:02.000Z,Rated 1 out of 5 stars,They don't care about their customers.,"I purchased a $10 CPU cooler, the seller was Amazon themselves. I should've gotten the fan itself, thermal paste & backplate, but all I got is the fan.I was suspicious the second I realized I just got a fan, but I thought, maybe it's supposed to be like that (it's not) and then I applied thermal paste on my cpu, and tried screwing the cpu cooler down, but it didn't work. I need the backplate to screw it down.There is no option to actually contact support, I can either get my money back or a new product, both options require I send the product back. I do not get compensated for the expensive thermal paste of my own that I used.I'm writing this part a while later, I have sent the package back to where it came from, you can check on dhl.se this number 7135563356I also have a receipt where it said I'm returning this from DHLThey took a while to update anything, for the first nine days, it said I haven't even dropped of my package yet but I have. I got my money the next day.Don't give Amazon the benefit of the doubt like I did, just buy from websites with convinient money back policies. I told the manufacturers about Amazon too.What should Amazon have done: Send either a whole product, the missing parts, or give me my money back, without requiring me to ship the item back.","September 15, 2024",Positive
Danielle Hill,/users/66ddfd62889d952ab563f04a,GB,1 review,2024-09-08T21:39:48.000Z,Rated 1 out of 5 stars,Replacement for tablet under warranty ,I have had nothing but problems with Amazon for over a month where I sent a fire tablet back to them to be repaired under warranty but then they decided to replace it. But 6 weeks later I still have not received a replacement. So I am now £100 down for a tablet I ain’t got ,"August 09, 2024",Negative
Bill Wynne,/users/603e5b6dd56e92001a4fc5a0,US,31 reviews,2024-09-06T10:38:46.000Z,Rated 4 out of 5 stars,1.7 Rating at this time of this review,"1.7 Rating at this time of this review, really? I have no problems with Amazon. There is a huge selection, the price is generally lower but not always, shipping is great, and returning things is easy. I am very concerned about Alexa though, it is extremely biased, which is a huge concern as people stop doing research and rely on these devices to tell them what is ""truth.""I would also add that allowing Chinese products that follow neither the metric nor standard measuring systems should be indicated in a list or else the seller gets a warning. ","June 12, 2024",Positive
Emily,/users/66031d9e9dd6780011ae553e,GB,5 reviews,2024-09-13T17:18:52.000Z,Rated 1 out of 5 stars,Awful delivery service ,"Drivers don't bother knocking/ringing the bell, even when you're clearly in. Left £500 worth of electronics at the end of my drive (next to the pavement) of a busy road. Won't be using again. ","September 13, 2024",Positive
Jutta Kudahl-Laursen,/users/501afe1100006400011e852f,DK,2 reviews,2024-09-16T11:41:30.000Z,Rated 1 out of 5 stars,If I could give zero stars they would…,If I could give zero stars they would get. The worst piece of shiiiiit in the univers. Ordered a megazord power Ranger robot in April and somehow they dont manage to get it to me. Seems like I Can't even get a refund now ? Dont buy your stuff on Amazon. Its shi.. shi.. shi... end of freaking tour Written by Peter ,"September 09, 2024",Negative
Miguel A Rodriguez,/users/5fd45e4eed74d7001a4b3a82,US,39 reviews,2024-09-14T23:16:42.000Z,Rated 1 out of 5 stars,Terrible They Dont Care if they Lost…,Terrible They Dont Care if they Lost Your Package terrible Refund & Replacement Policy if they see that a Fulfillment center lost my package they should contact the facility who lost my package or send a replacement if they already know it was lost doesn’t make any sense this company has working employees that are nothing but thieves and customer service is horrible always telling u to wait instead of them fixing the problem knowing if they already lost a package from DBK4 Fulfillment center My Tracking Show no update and they already know my package was lost they love to make people upset honestly terrible company Tracking: TBA315683138460,"September 14, 2024",Negative
Thee Unruly Slimazz,/users/66e0fb7964db52dededa7e3e,JM,1 review,2024-09-11T04:08:03.000Z,Rated 1 out of 5 stars,Absolutely horrible service and quality…,Absolutely horrible service and quality of items. No regard for customer satisfaction of sense of responsibility for customer satisfaction. Does not want to give refund for faulty poor quality items and are the absolute worst at helping customers with issues. Bought a backpack that started breaking just less than a week after use and the refuse to grant me a refund. That's is so unacceptable and disgusting ,"September 10, 2024",Negative
Gnyff,/users/4a47fa360000640001013e56,DK,79 reviews,2024-09-06T12:50:09.000Z,Rated 2 out of 5 stars,Absolutely terrible user experience!,"Absolutely terrible user experience in EU!3-6 month delivery time on standard items ""dispatched by Amazon""?!And IMPOSSIBLE to get in contact with ""customer service"" (probably they have no such thing!)Furthermore the site is flooded with Chinese crap - and I'm not sure how to see what is copies and what is real branded products.Update Sep.6th: Although Amazon still completely ignores me they have now seemingly shipped the majority of the order - so only one item remains with looong delivery time. At least that indicates to me that /someone/ is reading the feedback and is indeed considering it. I'll give them a star based on that assumption alone...","August 26, 2024",Negative
Rayyan Mohamed,/users/5d7fe83bab5050ff63644b30,GB,4 reviews,2024-09-07T07:39:18.000Z,Rated 2 out of 5 stars,I have been a Prime member since 2016,"I have been a Prime member since 2016. In the years, the service has increased in price. Something else I noticed since lockdown: I can find most items I buy on Amazon cheaper elsewhere even when I include shipping. The only advantage Prime has is the speed of delivery (most of the time I can get it next day) pretty soon, it won’t be worth it: Disappointed. ","September 07, 2024",Positive
Andrew Allen,/users/616acdeed0d6b900126b7e10,US,14 reviews,2024-09-04T14:40:36.000Z,Rated 1 out of 5 stars,This company is dirty & corrupt,"Not only does the owner own the Washington Post, where they regularly print lies and take all the real facts out of context, They're Alexa is rigged for the Democrats and then all of the sellers on that platform get taxed 30% of everything they sell. So Amazon is like a mafia style bully with Marxist witt","August 27, 2024",Positive
Alan Osborne,/users/56eef3cb0000ff000a1054a9,GB,35 reviews,2024-09-08T21:53:06.000Z,Rated 1 out of 5 stars,Have Amazon no sense of responsibility for Sub Suppliers,"I never use Amazon because of a bad experience several years ago (Hair Dryer burst into flames and Amazon didn't want to know). However, my daughter has used Amazon consistantly, being reasonably satisfied. However, experience this week has changed her opinion. She ordered a Power Washer. When it arrived, the cardboard box it was in appeared to have been opened and very roughly resealed. On opening the box, two of the main components were missing, namely the gun and handle. On phoning Amazon, we were told that we had to deal directly with the supplier. Complaining about this, after over 40 minutes on the phone, we got a promise of a refund. We asked for that to be confirmed in an email. Email arrived stating we had to deal directly with supplier! Phoned back but got nowhere. You would have thought that, considering the disgraceful condition the Washer was delivered in, Amazon would have wanted to be involved.","September 08, 2024",Positive
Karen,/users/5dad2b180f4c1ae014b74ed5,GB,4 reviews,2024-09-05T13:37:02.000Z,Rated 1 out of 5 stars,Amazon is absolute rubbish,"Amazon is absolute rubbish.  Forces you to create an amazon account to use the apps on the TV, then blocks the account to verify payment details. You submit the details then they tell you that you have to wait 2 days to have access to the apps on the TV again.  Cannot watch Netflix, YouTube nothing because the amazon account has taken over everything on the TV which is blocked.  What a joke!!!  Deserves no stars at all for such incompetence. ","September 05, 2024",Positive
Louize Turner,/users/5cb9d1b0c172a7306c5765b7,GB,9 reviews,2024-09-11T18:01:00.000Z,Rated 1 out of 5 stars,Accused of being untruthful upon not receiving packages. ,"I purchase a lot from Amazon being easy for next day delivery and they always have what you want.  The street I live in is ..... Street leading to ...... street  hence there is 2 streets with the same door number.  The delivery drivers get confused and often deliver it to the wrong house.  I have gone to the other house in numerous occasions and been advised they do not have any parcels for me.  The photos of the delivery are not even of my property or that of the other house with the same number.  im sure the drivers have stock photos.. Anyway.  upon contacting Amazon I am more or less accused of steeling due to the amount of missed parcels and me requesting refunds or replacement.  I received an email with their return policy.  Again making me out to be an untruthful person and basically i found this quite offensive.  I reluctantly purchase  from them now and receive delivery to a locker ensuring that I receive them.  The 2 nearest lockers are in the Co-op shops that close at 9.00pm. This can be difficult to do when you work shifts.  Basically my complaint is the delivery drivers need to take more care.  Plus, Amazon should look into this and not accuse customers of being untruthful. ... Rant Over.. Sorry !!!","September 11, 2024",Negative
sandhya satish,/users/666665c65802137c1e41a4bc,IN,1 review,2024-09-11T12:42:41.000Z,Rated 3 out of 5 stars,Yesterday I bought kids rubberband for…,Yesterday I bought kids rubberband for 280 rs.The way the product is showed in the image was satisfactory for me.But today when I got delivered it was too small.Not happy with the product.Shining Diva fashion is the product name ,"September 11, 2024",Positive
Darryl Moore,/users/598738580000ff000ab81c3e,GB,21 reviews,2024-09-08T02:32:20.000Z,Rated 1 out of 5 stars,Amazon delivery service gets worse by the day,"Amazon just does not have the customer first anymore. Since COVID the delivery service has got worse and worse. You pay for prime, you get promised 2 day/ next day delivery when you make your transaction. Then it’s delay here new delivery date. You contact customer support all you get is we are sorry. When will customer service understand I don’t want your “we are sorry” I paid a premium cost for a service and you did not provide. Why am I not refunded my prime membership if you cannot deliver on your promise. What I have to do is wait till the package eventually turns up. The service has got more expensive and and less reliable.  Need Walmart and the likes to pick up and take the crown. Amazon is not the cheapest so I’m paying more anyway companies just need to deliver on there promises and I’m jumping. I’m not loyal to Amazon anymore they treat customers like cash cows.","September 07, 2024",Negative
Kym,/users/66db731cd97e743ac412f26e,US,1 review,2024-09-06T23:25:00.000Z,Rated 1 out of 5 stars,Auto generated refund incorrect and I cannot get my refund,This is the second time I have returned an item and Amazons automatic refund is more than what I paid.  I get an error when I check refund status and refund cannot be processed.  I call multiple times including talk to so called supervisors that cannot fix this issue and process my refund.  I am getting sick of not getting this resolved and no one from Amazon can fix their auto generated refund system to refund my return.  Amazon makes sure to charge you the minute it ships out but does not care enough for their customer service to refund when it is shipped back.  I am highly disappointed with Amazons lack to help get me my refund due to their computer glitch.,"August 31, 2024",Negative
CD,/users/66d87be2f17c70930792fc3b,US,1 review,2024-09-04T17:25:45.000Z,Rated 1 out of 5 stars,I pay for prime,I pay for prime. My items always say they will arrive same day or overnight it seems most orders lately are late or delayed so why do I pay for prime if I am going to get the item in the same timeframe as if I didn’t. Amazon also leaves no way for you to communicate issues other than to pester people who have no control over that situation. Hope something better comes along so they can go away. ,"September 03, 2024",Positive
Dragonfly,/users/59eb19580000ff000ad7bf3a,GB,17 reviews,2024-09-06T14:14:03.000Z,Rated 5 out of 5 stars, AMAZON PRIME IS GREAT VALUE,I have used Amazon Prime for years and absolutely swear by them.They are wonderful. If any problem arises (which dosent happen often)  they sort it  immediately.  Recently something I bought which I thought was a book for £10.99  turned out to be just a pamphlet. I complained to Amazon and they IMMEDIATELY  refunded my money and I didn't have to go through the hassle of returning it so i gave it to The Red Cross. .Amazon is ALWAYS ny first choice when buying online because I know my purchase is safe with them. UNLIKE PayPal where your money is not safe and is not returned to you when the seller turns out to be a scammer. AMAZON DESERVE THEIR  GOOD REPUTATION. THEY ARE  TERRIFIC.,"September 06, 2024",Positive
Jaqi M,/users/61e3919e7b18150012a06b52,US,9 reviews,2024-09-14T01:09:53.000Z,Rated 1 out of 5 stars,UNREAL,"UNREAL!  To BEGIN, I USED to be a staunch Amazon 'defender'.  That became less-so when they continued to send me items which were used/returned, BROKEN (literally), leaking, non-working, and just plain THE WRONG ITEM!  Still, I shopped them for the convenience, the pricing, and because I did purchase some items which I very much liked and thought of as good buys.  TODAY, however, I received a HUGE multi-cooker / air-fryer POT instead of the DUAL-basket, windowed air-fryer I actually purchased.  But, that's not all.  When I phoned Amazon, they asked me for a copy of my IDENTIFICATION in order to process a return and refund.  Whaaaaat?  You mean to tell me that in their utter incompetence, THEY send me crappy items and THEN they want to RANSOM my refund because (maybe?) they think I am trying to put myself through the hassle and frustration of dealing with a return????  HOW absurd is that?  OH, and more so because the Air Fryer I actually ordered and was expecting, is CHEAPER than the multi-cooker pot thing they sent me.  Soooo, what is the angle in regard to this refund that would require my ID so as to return a MORE EXPENSIVE item?  /facedesk  ... I literally loathe this company now, and hope that something comes along quickly that can upend them and show them how it's done.  I know that's a pipedream, however, because think of it:  Bezos is using ALL this money that POURS in daily, to INVEST.  Those returns on investment make him RICH.  It doesn't matter that an item arrives broken, or badly manufactured, or leaking, or doesn't work, or if it's just the wrong item.  The funds we paid for them are in his pocket at the time. creating more money for him.  What a formula!","September 13, 2024",Negative
Naomi,/users/66d84cc6f17c704e4592d4a2,US,1 review,2024-09-04T14:04:32.000Z,Rated 1 out of 5 stars,Amazon equals Dumpster Fire!,"Amazon has turned into a dumpster fire. The amount of times I get a ""delivery attempt was made"" but really wasn't. Not to mention just straight up stealing packages marked ""delivered"". This happens so often that parodies are made on social platforms about Amazon employees stealing. And forget getting customer service support. They end up treating YOU like the criminal. My daughter and I have already discussed not ordering expensive items via Amazon, ESPECIALLY with the holidays coming up. Things tend to never reach us.","September 04, 2024",Negative
Consumer,/users/65f450819ece8c0011f19975,NL,4 reviews,2024-09-06T07:24:28.000Z,Rated 1 out of 5 stars,People don't buy anything at Amazon…,"People don't buy anything at Amazon because there is absolute no contact possible when something went wrong with your order!!!And believe me, very regular, things go really wrong there. You think that you buy something in your country?Par example i bought a Dutch book at Amazon from a dutch seller. I receive the book without cover and in German language. I get not on a normal way contact with the seller everything is at the platform Amazon and via AI chatgpt so it's very frustrating  i was weeks busy with sending back this wrong productv and i must pay the retourcosts, w.t.f. ?? really ? are you freaking serious? Be warned for this miserable organisation! ","September 05, 2024",Negative
MOUNIR MOURACADE,/users/64b06cb3c7321b00111b34fe,CA,5 reviews,2024-09-05T14:43:37.000Z,Rated 1 out of 5 stars,This review is about AMAZON deliveries…,"This review is about AMAZON deliveries not, shopping.You can write all the deliveries instruction you want, the drivers cannot read. I hace cancelled and $700.00 delivery after they tried to deliver to a BUSINESS (office) after five oçlock on a friday. Unfortunately, it is not the first time and it will happen again.","August 30, 2024",Positive
Gia Fill,/users/66d7bc579ca5ba1ea1a614da,US,1 review,2024-09-04T03:48:17.000Z,Rated 1 out of 5 stars,The worst customer service,"I tried to contact amazon customer service several times regarding the emails they send about order delivery. Absolutely useless!!! They barely speak English and can't understand what I say to them. I tried to find the email address I could contact them with, no such luck. One email I found, bounced back and they provided their stupid categories for help, which are useless. There is never a category I need. Why we can't enter our own category, I don't understand. They should be ashamed, making so much money and not providing decent customer service.","September 03, 2024",Negative
Sharon Lowery,/users/66d9d243dcbbcfcae7aa4363,GB,1 review,2024-09-05T17:47:22.000Z,Rated 1 out of 5 stars,Ordered item yesterday not delivered as stated,"Ordered item yesterday said would be delivered by 1 pm today then today it says between 5 and 9 pm why tell lies , its not the first time this has happened , quick enough to take the money then delay the products !!!!","September 05, 2024",Positive
James Phelps,/users/65a11b1ac59944001259b599,US,3 reviews,2024-09-05T15:38:05.000Z,Rated 1 out of 5 stars,All of a sudden after years with…,"All of a sudden after years with Amazon, they arbitrarily decided that they need some kind of verification for the debit card I HAVE BEEN USING FOR YEARS! I am cancelling everything I can with this company. They have done nothing but complicate my purchasing. NO MORE AMAZON FOR ME!","September 01, 2024",Positive
Paul Watson,/users/6648e7412e338d1fbb7e2853,DE,3 reviews,2024-09-11T14:19:51.000Z,Rated 1 out of 5 stars,They did not refund me money that was…,They did not refund me money that was charged from unknown account.Support don't speak English literally.,"October 01, 2023",Negative
CS,/users/66db8b90d97e7455721301af,CA,1 review,2024-09-07T01:09:29.000Z,Rated 1 out of 5 stars,Looking at reviews seems Amazon has gone downhill ,Judging by recent reviews it seems Amazon service is  a taking a downhill trend. Ordered something simple- a two piece loveseat for a studio apartment. They delivered  two of the same parts. Not usable as a sofa. Customer service won’t pick up til 20 th. After speaking to a “ lead” it’s now the 19 th. Now I have to store their mistake for almost 3 weeks as well as try to arrange a replacement which will clearly be thru another business. Paid for the service of having it brought to my door. Paid for nothing. Now they want me to somehow get it down the flights of stairs from my condo on my own to the “ garbage” or take it to UPS - only other option given. I’m a prime member in two countries that buys for three residences. Management couldn’t resolve issue. ,"September 06, 2024",Positive